Posted on June - 23 - 2011
Listening is the Best Skill You Can Have for Improving Your Business
How many times have you been talking to a prospect or customer and anticipated the question they were asking? You spewed out the answer to that question and were mighty proud of yourself werent you? And what was their response? Oh, okay, thank you.
Are you sure you didnt miss an opportunity?
Whether youre wooing a new prospect or supporting a current customer, it pays to listen to the whole question before you respond even if you think youve heard it before.
Everyone is different and they might just surprise you and ask exactly what you werent expecting. If you interrupt them mid process, you could lose a sale or worse yet lose a current customer.
Thats what happened to me a few days ago when calling for tech support. Once I finally got the tech on the line I started to tell him my issue. He interrupted me and began to give me instructions for steps Id already taken. What a waste of his time and mine. Dont do that to your customers future or present. Take the time to listen to what they have to say. Even if youve heard it a thousand times before.
What about you? Do you have additional suggestions for how to handle this type of situation. Leave me a comment.
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