Posted on August - 26 - 2010
I’m A Bose QC3 Lover Again! A Great Customer Service Story…
About three years ago I ordered a Bose QC3 headphone. When I received them, they had a bit of a quirk in the left ear — I had to fiddle with the cord to get clear sound. At that time, I should have sent them back for an exchange, but I didn’t. Fast forward a couple of years and they stopped working completely out of that ear.
Thinking it was the cord, my husband and I searched around to find a replacement. We found one on eBay through a seller named mazatlan and ordered it. And it was the wrong cord — our fault not his. But he was great about it. He sent us out a replacement (before we even returned the wrong one). But that didn’t work either.
His help didn’t stop there though. We exchanged no less than 10 emails with him guiding us through what we needed to do to get a replacement for the headphones. This is fabulous customer service from a guy who was making less than five dollars on a sale! He recognizes the value of the five dollar customer.
If you have a set of broken Bose QC3 Headphones that are out of warranty, it’s easy (and not too expensive) to get them replaced. Bose will let you exchange your headphones for a new pair for $100 plus about $6 shipping, and you’ll receive a brand new Bose QC3 with the carrying case and attachments, and also a full one year warranty. What a deal! I’m thrilled with my new headphones and it never would have happened without that five dollar purchase from mazatlan on eBay. Thanks Ron!
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